Returns & Refund Policy

1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of receiving it, provided it meets the conditions outlined below:

• The item must be in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

• Certain items, such as perishable goods, custom products, or digital downloads, may not be eligible for returns. Please check the product description for details.

• Restocking Fees
  All returns are subject to a 10% restocking fee, which will be deducted from the refund amount. This fee helps cover the costs of processing and restocking returned items. Some items may be subject to an increased restocking fee depending on the condition in which the item was returned.

2. How to Initiate a Return
To initiate a return, please contact us at info@basementanalogue.com with your order number and reason for return. We will provide you with return instructions, including the return address.

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days.

4. Exchanges
If you need to exchange an item for a different size, colour, or variant, please contact us. Exchanges are subject to stock availability.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).

• We recommend using a trackable and insured shipping service.

6. Non-Returnable Items
Certain products are non-returnable, including:

• Items marked as final sale

• Custom items

7. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:

• Check your bank account

• Contact your credit card provider

• Reach out to us for further assistance.

8. Contact Us
If you have any questions about our returns policy, feel free to reach out to us.

We stand by the quality of our products and offer a limited warranty on eligible items. The warranty covers manufacturing defects and workmanship issues for a period of 3 months from the date of purchase.

What’s Covered:

• Manufacturing defects

• Faulty workmanship

• Defective materials

What’s Not Covered:

• Normal wear and tear

• Accidental damage, misuse, or improper care

• Unauthorized modifications or repairs

If you believe your item qualifies for a warranty claim, please contact us at info@basementanalogue.com with proof of purchase and a detailed description of the issue.